| Wildnet completes the solution life cycle with its hosting and support services. This comprises day-to-day support of Wildnet solutions and ongoing systems evolution, through to full management and hosting. We deliver services globally, against industry leading service levels, 24 hours a day, 365 days a year.
Support:
Wildnet support services provide:
- An agreed number of support consultancy days per annum used to rectify issues, introduce enhancements, and administer the Wild Commercial solution
- Guaranteed sub 8 hour support consultant resource availability
- Access to support help desk available during normal UK business hours
- Access to Web-based call logging and tracking capability available 24 hours a day
Hosting:
Wildnet’s hosting service allows customers to pass all responsibility for running their solution to Wildnet. It ensures high system availability, 24 hours a day, 7 days a week. Wildnet hosting services are delivered from Colt Communications data centres. We offer a unique pro-active technique for system performance monitoring which allows us to take pre-emptive action on behalf of our customers before application and hardware faults occur.
Key features of the service are as follows:
- Physically secure data centres facilities with key card access, private lockable cabinets, video surveillance equipment and fire detection and suppression systems
- Proactive monitoring using software based monitoring tools
- Redundant power supplies and Internet connectivity
- Minimum 99% solution availability
- Optional disaster recovery environment
- Provision of production and user acceptance testing environments
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